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Pay Invoice Terms - Privacy - Online Delivery - Online Refund
Payment Terms of Use
  1. These terms and conditions apply to all credit card, debit card, electronic check and other forms of electronic payments (“Online Payments”) made to Alaris Litigation Services, Alaris Trial Services and/or Alaris ADR Services (collectively “Alaris,” “us” or “our”), whether online, by telephone, or in any other manner.
  2. By making an Online Payment to Alaris, you accept these terms and conditions.
  3. Alaris may amend these terms and conditions at any time. Each transaction is subject to the specific Terms and Conditions that are in place at the time of the transaction.
  4. In addition to these terms and conditions, the Alaris Privacy Policy applies to your use of the Alaris website.

Authorization

By entering your Online Payment information:

  1. You are stating that you are an authorized user of the payment account and that the associated information entered (account holder name, account number, billing address, etc.) is accurate.

Secure Transactions

  1. Payments made through the Alaris website are not collected by Alaris directly and are collected by third party service providers (“Service Provider”).
  2. You will be asked to submit appropriate personal and financial information to the Service Provider designated for the service for which you are making payment, so that the online payment can be processed. You accept and consent to your personal data being provided to the Service Provider for the sole purpose of offering and administering the online payment. You further accept and consent to the terms and conditions, privacy policy and other policies of the Service Provider as posted by the Service Provider on its website at the time of the transaction.
  3. You are stating that you are an authorized user of the payment account and that the associated information entered (account holder name, account number, billing address, etc.) is accurate.
  4. Communications and data transmitted to and from the Service Provider’s site are encrypted. Payments will be processed directly by the Service Provider using Secure Socket Layer (SSL) technology.
  5. Neither Alaris nor the Service Provider maintain your Online Payment account information details after your transaction is completed.

Charges

  1. For each transaction, in addition to the charge you have authorized, your payment issuer (bank or other financial institution) and network may assess their customary transaction or handling charge, if any.
  2. If a charge is declined or reversed by the credit card issuer or network, you agree to pay the Service Provider a service charge and to reimburse the Service Provider for all reasonable costs of collection. Your payment issuer may also assess its customary charge for such transactions.
  3. If your order is canceled after your payment is processed in accordance with our Refund Policy, you will be issued a credit in the amount of the original charge to the payment source through which you authorized the charge.
  4. The Service Provider may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and to ensure that sufficient funds are available to complete the transaction.

Dishonored Requests for Payments

  1. If your payment issuer or network does not honor an online payment transaction, then Alaris has the right to collect the amount directly from you.
  2. If your payment issuer or network does not honor an online payment transaction, Alaris may terminate any or all services and may request return of any transcripts [or other products] provided for which payment was not received, and we may cancel your use of the online payment program.

Confirmation of Payment

  1. If successful, you will be emailed confirmation that your payment was completed.
  2. If unsuccessful, you will be emailed that your payment has failed. Alaris will not be advised why a payment has failed and you should contact your provider for details.
  3. If your payment fails, please use one of the other payment methods available.

Questions

If you have any questions regarding your payment, please contact Alaris by email or by telephone at (314) 644-2191 and ask to speak with the online payment specialist.

By clicking “Agree to terms and continue to payment” you are consenting to these Terms and Conditions.

Privacy Policy

Alaris and its affiliated companies, Alaris Litigation Services–Illinois, Alaris Trial Services, and additional affiliated companies as may be added from time to time (collectively “Alaris”) are committed to maintaining privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our website and any other web-based or mobile service we offer (our “Service”).

By using our Service, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Use. Registration on our website and use of our Service is not intended for persons under the age of 18.

Information We Collect

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, browser type, and IP address. Personal Information includes your name, address, e-mail, telephone number, financial information such as your credit card number, or other information which personally identifies you and which you provide to us through the website.

How We Collect Information

Information collected via technology – We automatically collect information from your browser when you visit our website, through the use of cookies or other standard internet technology such as web beacons. This information may include your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us and the referring website address.

We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies and to manually delete them. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.

Information you provide us by registering for services – In addition to the information provided automatically by your browser when you visit our website, you may provide information to us by registering for or using the services available through our website. If you transact business with us through our website, you may also provide financial information about your credit/debit card or bank account. Depending on the services you use, you may also provide to us personal information about your clients, your employees, employees of your clients, employees of parties adverse to you or your clients, or employees of third parties who may be involved in litigation with you or your clients.

How We Use the Information We Collect

Personal Information In general, we may use information that we collect about you to:

  • establish and maintain our business relationship with you;
  • communicate with you, manage your account and provide you with customer support;
  • provide records management, court reporting or litigation support services;
  • invoice you for the products or services you may use;
  • perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content provided by others through our website;
  • communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our business partners or other third parties.
  • enforce this Privacy Policy and our Terms of Use;
  • manage our business;
  • perform functions as otherwise described to you at the time of collection;
  • for the management and defense of legal claims and actions, compliance with court orders and other legal obligations and regulator requirements, and as otherwise permitted or required by law.

If you provide us with financial information or payment information for the purpose of transacting business through our Service, then we may use financial information or payment method to process payment for any transactions made on our website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.

Non-Personal Information – In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the website. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

How We Share Your Information

Except as otherwise stated in this Privacy Policy or with your consent, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties. We may share personal information with:

Authorized Employees

Only authorized employees are permitted to access personal information and only for authorized business reasons.

Authorized Service Providers We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, providing customer services, performing business and sales analysis, supporting our website functionality and data and IT infrastructure. We will only provide these agents and suppliers with the personal information they need to deliver the service we have requested, and who have agreed to maintain the confidentiality of that information in accordance with this policy. Information which you provide to third-parties through their websites is subject to the Privacy Policies of those websites

Other

We may disclose your information in response to a subpoena or court order, to exercise our legal rights or defend against legal claims, or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us. We may also share personal information when we believe disclosure is appropriate to investigate, prevent or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.

We may also provide your information in connection with the sale or transfer of all or a part of our business to another company. In that case, we will require such a buyer to agree to treat your information in accordance with this Privacy Policy.

Links to Other Websites

As part of the Service, we may provide links to other websites or applications. We are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through our website and the Service, and does not apply to your use of a third party website accessed by selecting a link on our website. To the extent that you access another website or application through our website, then the privacy policy of that other website or application will apply to your use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

Security of Your Information

We implement security measures designed to protect your information from unauthorized access. For example, only authorized employees are permitted to access personal information and only for authorized business reasons. If you register for an account through our website, your account is protected by your account password and you should take appropriate steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer (SSL) technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks. Please refer to the Federal Trade Commission’s website for information about how to protect yourself against identity theft.

Visiting Our Website From Outside the United States

This Privacy Policy is intended to cover collection of information on our website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

How You Can Access Your Information

If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us via the How to Contact Us provisions below. It is your responsibility to keep your records with us updated by contacting us via the How to Contact Us section below. We will do our best to respond to all reasonable requests to update your data in a timely manner. Please note that the sensitive nature of our business may limit our ability to provide access to certain records if doing so may be unduly burdensome, infringes on the rights of others, or is prohibited by law.

You may choose to close any of your accounts with us at any time by submitting a request via the How to Contact Us provisions below. After you close your account, you will not be able to sign in to your account or access any of your personal information. Please note that if you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce this Privacy Policy and our Terms of Use, take actions we deem necessary to protect the integrity of our website or our users, or take other actions otherwise permitted by law. In addition, if we have provided information to third parties as provided in this Privacy Policy, retention of that information will be subject to the provisions of this policy. If you have provided information to third parties through this website as provided in this Privacy Policy, retention of that information will be subject to the provisions of the third party’s privacy policies.

Changes to Our Policies

We reserve the right to change this Privacy Policy and our Terms of Use. We will notify you of significant changes to this policy by placing a prominent notice on our website. You should periodically check the website and this privacy page for updates. Any transactions conducted through our website are subject to the terms of the Privacy Policy and Terms of Use in effect at the time of the transaction.

Resolution of Disputes

This Agreement will be governed and interpreted in accordance with the laws of the State of Missouri notwithstanding applicable choice of law principles.

Arbitration Any controversy, claim or dispute arising out of or relating to this Privacy Policy, which cannot be amicably resolved by the parties will be subject to arbitration. The parties will each appoint one person to hear and determine the dispute and if they are unable to agree, then the two persons so chosen will select a third impartial arbitrator whose decision will be final and conclusive on both parties. All arbitration proceedings will be conducted according to the rules of the American Arbitration Association (“AAA”) in St. Louis, Missouri, including any dispute about the scope of this arbitration agreement, and including all questions about the types of disputes that are subject to this arbitration agreement, all of which you agree will be decided by the arbitrators, whose decision will be final and binding. Any issue concerning the extent to which a dispute is subject to arbitration, or concerning the applicability, interpretation or enforceability of this agreement, including any contention that all or part of this agreement is invalid or unenforceable, shall be governed by the Federal Arbitration Act and resolved by the arbitrators.
You acknowledge and agree that, in any arbitration proceeding, no depositions will be taken, and all other forms of discovery of facts will be limited to those things that the arbitrators determine, in their sole discretion, to be necessary. Further, in any arbitration proceeding, (i) there shall be no award of punitive, exemplary, incidental or consequential or other special damages and (iii) the parties will conduct the arbitration confidentially and expeditiously and will pay their own costs and expenses of arbitration, including their own attorneys’ fees. If you are unable to afford the AAA fee, you agree to notify all persons against whom you have an arbitrable claim and give such persons the opportunity individually and as a group to pay such fee. The proceeding and the decision shall be kept confidential by the parties. All claims you may have under this Privacy Policy must be brought within one (1) year of the date on which the claim arose.

THIS CONTRACT CONTAINS A BINDING JURY TRIAL WAIVER PROVISION WHICH MAY BE ENFORCED BY THE PARTIES.

How to Contact Us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties, please contact us by email or postal mail:

Alaris Litigation Services

711 North 11th Street,

St. Louis, MO 63101 USA

(Attn: Privacy Officer)

privacy@alarislitigation.us

Online Delivery Policy

Alaris's policy for “standard delivery” of its products is ten business days from the date of service; for time sensitive matters, Alaris offers expedited services and products at additional charges. Alaris reserves the right to require payment prior to delivery of its products.

Online Refund Policy

Alaris strives to deliver 100% client satisfaction. If you have any issues or questions regarding services provided or charges in connection with provided services, we will review them on a case by case basis. Please email payables@alarislitigation.us within 90 days of receipt of the service/product if you would like to discuss such an issue or problem.

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